Frequently asked questions
Everything you need to know about ordering, our products and working with us. Can't find your answer? Email hello@aurivia.co.uk — we reply within one working day.
Orders & delivery
How fast is delivery?
Orders placed before 2pm dispatch the same day and arrive next day across the UK. Delivery is free on every order.
Can I track my order?
Yes — you'll receive a tracking link by email the moment your order dispatches. You can also use Track order at the top of any page.
Do you deliver outside the UK?
Not yet. We currently deliver to UK addresses only — join the newsletter and you'll be first to know when that changes.
Returns & refunds
What is your returns policy?
30-day easy returns, no questions asked. If something isn't right, tell us and we'll arrange collection or a freepost label.
How quickly are refunds processed?
Refunds go back to your original payment method within 3–5 working days of the return arriving with us.
My order arrived damaged — what now?
Send a photo to hello@aurivia.co.uk and we'll dispatch a replacement next day. No need to return the damaged item.
Working with us
Do you offer wholesale?
Yes — we partner with independent retailers, delis, pharmacies, spas and hotels. Apply through our wholesale page; applications are reviewed within 2 working days.