01Delivery & returns
Fast to arrive. Easy to send back.
Every order ships from fulfilment centres across the UK, packed plastic-free in our signature charcoal box. And if it’s not right, our 30-day promise makes it simple.
02Delivery options
Choose your speed
Delivery to mainland UK. Highlands, islands and Northern Ireland may add one working day. We don’t currently ship internationally.
03How it ships
From our shelf to yours
Packed plastic-free
Charcoal card, paper wrap and glass — sealed with the gold foil monogram, never bubble wrap.
Stored in the UK
Stock sits in fulfilment centres across the country, so your order ships from the one nearest you.
Tracked to your door
Tracking lands in your inbox the moment it ships — most orders arrive the very next day.
04The 30-day promise
If it’s not right, send it back.
Thirty days, no questions asked. Change your mind, ordered the wrong thing, or it simply isn’t for you — it all qualifies.
Back to your original payment method within 3–5 working days of the return arriving.
Prepaid labels for every UK return — drop it at any parcel point.
Photo within 48 hours of delivery and a replacement ships the same day, no return needed.
05How to return
Two easy routes, depending on what happened
Changed your mind?
- 1Email hello@aurivia.co.uk or use the contact form with your order number.
- 2We send a prepaid return label within one working day.
- 3Repack, stick, and drop at any parcel point — the box you received works perfectly.
- 4Refund lands within 3–5 working days of the return arriving.
Damaged or faulty?
- 1Send a photo to hello@aurivia.co.uk within 48 hours of delivery.
- 2Include your order number so we can find it fast.
- 3A replacement ships the same day — no return needed.
- 4Prefer a refund instead? Just say so in the same message.
06The honest small print
Worth knowing
Opened food & drink
For safety, opened pantry, beverage and snack items can't be resold — so they're only returnable if faulty or damaged. Unopened items return as normal.
Opened beauty products
Lightly tested is fine within 30 days — we'd rather you try it properly. Heavily used items may receive a partial refund at our discretion.
Your statutory rights
Nothing here limits your rights under the Consumer Rights Act 2015 — faulty items are always refundable, replaceable or repairable.
Something we haven’t covered?
The FAQ answers most things in seconds — or write to us and a real person replies within a working day.